How do I return an item?

Conference Room Systems gladly accepts returns and exchanges on valid products in like-new condition, if notified within the first 15 days of the shipment date. All items purchased via credit card during this period are subject to a 2%+ fee to cover the costs associated with credit card processing.

Returns are also accepted on valid products between 16 and 30 days of the shipment date. All returns during this period are subject to a 20% restocking fee.

No returns, exchanges, or transfers of ownership are available for any of the software licenses or software issued by Conference Room Systems or related vendors. These must be installed directly on the computer that is intended for use with the software, unless otherwise noted.

All B-stock and clearance items are sold “as-is”. While we do our best to maintain all package contents and avoid any cosmetic damages, there is no conditional guarantee that these sales will be whole or in mint condition. For detailed information about B-stock items, please discuss directly with your account manager or sales representative. Returns on these products require administrative approval and are wholly at the discretion of Conference Room Systems. These products are still covered under a 90-day manufacturer's warranty, if a manufacturer's defect leads to failure.

Restrictions may apply to custom-built or special-order product, in which the manufacturer does not allow cancellations/returns or charges a restocking fee. In these cases, we do our best to find a reasonable solution to our customers request to return or exchange, but this often involves a restocking fee as high as 50%. Some products may not be accepted at all. Notable examples that fall within this category are SMART Technologies products, Cambridge Sound Management products, Epiphan products, and Barco products. If you have questions or concerns in relation to specific products, please discuss directly with an account manager or sales representative prior to purchase.

All returns must be sent back with complete contents, in the original packaging, and inside of a separate shipping container (box or similar packaging). All incoming shipments that are not inside of a separate shipping container will be refused. Any shipments with significant damage to the original contents or packaging will receive a reduced credit for return or be refused and shipped back to the sender with cost. Cost of shipping will not be refunded on any product returns.

Please be aware that returns on bulk orders will be subject to review and approval is at the discretion of CRS. It is recommended that any customer interested in a large volume of any item should purchase a single unit to test for compatibility and satisfaction before proceeding with a complete order. The majority of bulk returns will experience a restocking fee.

RMAs related to manufacturer defect should generally be handled directly through the manufacturer, unless otherwise specified for warranty or advanced replacement through Conference Room Systems. If the manufacturer requires the involvement of CRS, we will be happy to assist.

Returns should include an order or RMA number, provided by a CRS team member, and can obtained by calling our toll free phone number:
1 (800) 486-5276

Ship returns & exchanges to:
CRS Returns
152 Robbins Rd,
Downingtown, PA 19335
Select items eligible for free shipping see details >>